Frequently Asked Questions
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Here you will find a list of frequently asked qustions regarding my artwork or online store. If you have a question that you don’t see here, please contact me.
What type of paper do you use for your reprints?
We use a paper called Canson Infinity Rag Photographique Archival Paper. The paper is a fine art museum-grade cotton paper, with a matte finish and a weight of 310 gsm.
Is commissioned work refundable?
The short answer is no. I require a 50% deposit to begin work on your portrait. This deposit is not refundable.
Can I see updates of my commissioned portrait while it's being created?
Yes. Let me know if you’d like to see updates and I’ll be sure to bring you along for the journey.
How much do you charge for shipping?
We provide free shipping via USPS Priority Mail to all of the United States including Hawaii, Alaska, Puerto Rico & the U.S. Virgin Islands. We currently do not ship out of the United States.
Do you offer returns of reprints?
Reprints are 100% refundable within 14 days of receiving. Customer is resonsible for return shipping. Artwork must be returned back in the same condition it was received.
How do I make a return of a reprint?
To make a return, please use the contact page to receive a return authorization. We’ll send you the return address at that time.
My artwork arrived damaged. What can I do?
Please use the contact page to let me know if you receive an item that is damaged.
Is your artwork copyrighted?
Yes. All commissioned work along with reprints are copyrighted by the artist. Please see additional details regarding copyrights on the terms of service page.